Showing posts with label Walpole Island. Show all posts
Showing posts with label Walpole Island. Show all posts

08 November, 2013

Remington Customer Service Props

As noted previously, there's one facet of my Remington Versa Max shotgun that I'm not all that happy with. The forend is loose and "floats". I had always assumed it was a part of the design of the gun. By floating it, there's room for expansion when the gun heats up. But it's annoying and weird. Especially when I pick up my buddy's nice, tight Beretta Xtrema.

On Saturday, my companion in the duck blind notices this and says, "Hey, is your forend loose?" I tell him it's been like that since day one and I think it was designed that way. My other buddy alos offers, "Wow, that's weird." Crap. And I had just made peace with this feature as somehow "normal" even though it bugs the shit out of me and always has.

Earlier this week I find myself at Cabelas, so I lay my hands on three different Versa's (one new, two in the used rack). Hmmmmm. All nice and tight. Like they should be. This simultaneously validates and frustrates me. But it gives me hope that maybe I can get this gun, which I basically like, to perfection.

After digging out my paperwork (damn, I'm just out of warranty), I call Remington's customer service. Rep on the line is very knowledgeable and confirms that yes, they have redesigned that part. And even though I'm out of warranty, they'll send me a new one at no charge. He puts me on hold to do some paperwork. In the meantime, I decide to ask if there are any other significant updated parts and can I please get those, too?

When the rep returns to the line, he confirms my order, as well as a few other parts that have been upgraded and he will also be sending me.

This is a key element of brand loyalty - standing behind your products without question. Even in the most elite precision manufactured products (got any friends who own high-end European sports cars?), mistakes happen. Engineering changes are made to solve problems discovered in real-world use. Remington would have been fully within their rights to say, "You're out of warranty, so we'll have to charge you." But, they didn't. Pretty damn cool. Kudos to Remington.

-Sean-

05 November, 2013

Lessons Learned

Had the opportunity last weekend to duck hunt with a friend who's a member at the Walpole Island Rod & Gun Club. I've hunted the marshes on Walpole before and found it a fun, unique experience. But it's definitely a challenge.

We hunted Friday evening and then Saturday morning. Much better results on Friday evening with 16 ducks among three hunters. I folded a duck on a tricky passing shot, so I felt good about that. Saturday was tougher - rainy, cold, and not many opportunities, but blind partner Andy was up for the challenge and bagged three.

But the real purpose of this post is to share two key things I learned. Well, OK, maybe I didn't LEARN them, I just forgot to do them in advance.

Practice Makes Perfect
Shoot clays. Shoot clays. Shoot clays. I didn't shoot any over the Summer or Fall this year. Just too many other things going on. Boy was that a mistake. My mount ranged from bad to inconsistent. My follow-through was poor. My lead's were way off and I wasn't swinging through the shot. And, finally, I was getting behind and then rushing shots. Shooting is a muscle memory skill. You have to do it to do it well. Lesson One learned.

Check Your Gear
My Remington Versa Max is a great waterfowl gun. I've written plenty on this subject. It ran perfectly on this trip, even in a flurry of shooting at dusk on Friday. But I couldn't hit sh*t. Yes, some clays shooting would have made a huge difference. But something else didn't seem right. On Saturday, I tore the gun down for a thorough cleaning after sitting in the rain for 4 hours. When I removed the choke tube to clean it, I noticed something key - I had the Full choke installed. That's swell if you're going to shoot turkeys. Or, maybe on the second barrel of a double gun. But for the hunt we were doing, I might have just as well brought my .22 rifle. Oops. I'll be getting a choke tube case and carrying them in the blind bag now.

Valuable reminders that would have upped my success. Or, in the immortal words of Homer Simpson, "Duh-OH!!!!".

-Sean-